We have used Veteran Air for A/C maintenance for the last few years. We live on the water and had three Rheem A/C systems that were 10 years old. One of the systems developed a leak in the air handler with an estimated $3K cost of repair. Because our systems were showing signs of the salt water environment, we decided to replace all three old single speed Rheem systems with new variable speed Trane systems. The salesman, Leo, was low-pressure yet responsive and informative, and Veteran's price was competitive. All three systems were installed in one day. The quality of the installation was excellent- the technicians clearly take pride in their work product, and they left the premises cleaner than they found them.
Equally as important is the integrity that Veteran Air displayed in dealing with us. After the new systems were installed, we determined that the original systems had still been under warranty (for another ~5 days) and, rather than buying three new systems, we could have replaced the bad coil for minimal out-of-pocket cost. Given the age of our systems, I think we could have milked maybe one more year out of them. Effectively, we could have delayed the cost of the new systems for probably a year (and earned interest on the money in the meantime). When this was brought to Veteran's attention, they acknowledged that their maintenance technician had erred on the warranty expiration date, and they compensated us for the lost year of interest. Over the 40 years that I have owned houses/cars/etc., I have encountered a handful of issues like this, and I have never left them feeling satisfied. In this case, Veteran Air stepped up, and without a lot of back-and-forth argument, they made us whole. Impressive.
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