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Come one, come all! Visit the very best snake oil salesman in all of Southwest Florida. After getting a brand new AC unit in 2022 we have had subsequent issues upon issues. A coil replacement, leaking refrigerant, a pump replacement, and at the very least 8 service calls because our house was not cooling properly. In a unit that is only 4 years old this was not the expectation we had upon purchase. The photos included are clear representation of their "best" and if this is their best then I don't want it. After the the initial installation it had to be redone. I was first quoted $500 to fix their mistake and $1,500 during a second quote.
Needless to say, we've switched companies and wish we had gotten a second opinion to begin with to avoid the headache of dealing with Best Home Services.
*UPDATE* After hearing from Rachel and what is now Veteran Air, she took our situation to heart and went above and beyond to correct all issues incurred from the former Best Home Services. Rachel was responsive, made us feel like a priority and was always available. The technician, Xavier, came out and was able to assess our unit and diagnose the issues. From the time Rachel reached out to us out of concern for our unit, to the time the AC was fixed was less than a week. They resolved the broken elements and also replaced the mildew plenum. The same AC unit that was reading 88 degrees before resolution has held a steady 74 since! Thank you Rachel, Xavier and team for your dedication to our family as customers. We've never been more grateful for our cool home.
