Joshua Gendron – Plumbing Trade Manager
Josh brings nearly two decades of hands-on experience in the plumbing industry to his role as Plumbing Operations Manager at Veteran Air. Known for his strong leadership, operational focus, and commitment to serving both customers and team members, Joshua has built a career centered on reliability, accountability, and continuous improvement. His approach reflects a deep understanding of the trade and a clear belief that success comes from building strong teams and delivering consistent, high-quality service.
Joshua’s journey in the plumbing industry began in the field, where he developed a solid technical foundation through hands-on experience. Over the years, he gained extensive knowledge of plumbing systems, diagnostics, and service operations, learning firsthand what it takes to solve problems efficiently and deliver dependable results. This practical experience continues to shape how he leads today, allowing him to connect with technicians and understand the challenges they face in the field.
As his career progressed, Josh naturally stepped into leadership roles, where he began focusing not only on technical performance but also on team development and operations. He has a strong ability to organize teams, streamline processes, and ensure that work is completed to a high standard. His leadership is grounded in consistency and clarity, helping create an environment where expectations are understood and performance can thrive.
In his role at Veteran Air, Josh oversees plumbing operations with a focus on building efficient systems and supporting the technicians who carry out the work every day. He works to ensure that service delivery is both reliable and professional, aligning with the company’s commitment to integrity, respect, and excellence. By maintaining a strong operational structure, he helps create a seamless experience for both customers and team members.
Josh places a strong emphasis on mentorship and development within his team. He believes that investing in people is one of the most important responsibilities of a leader. By sharing knowledge, providing guidance, and creating opportunities for growth, he works to help the next generation of tradespeople build confidence and advance in their careers. His leadership style encourages accountability while also fostering support, ensuring that team members feel both challenged and valued.
Beyond operations, Josh is driven by a broader sense of purpose. He believes that the skilled trades play a vital role in supporting communities, and he takes pride in being part of a profession that directly impacts the safety and comfort of homeowners. Whether through mentoring, team leadership, or community involvement, he is committed to making a positive difference through his work.
Family is a central part of Josh’s life and a key influence on how he leads. As a father of four, he understands the importance of responsibility, stability, and setting a strong example. These values carry into his professional life, where he approaches leadership with the same sense of commitment and care. His focus on integrity, hard work, and doing the right thing reflects both his personal beliefs and the standards he expects from his team.
Josh’s leadership philosophy is simple but powerful: build strong teams, serve people well, and leave things better than you found them. This mindset guides his decisions and shapes the culture he works to create within the plumbing department at Veteran Air.
As Plumbing Operations Manager, Josh continues to lead with experience, purpose, customers in mind, and a commitment to excellence. By combining his technical background with a people-first approach, he helps ensure that Veteran Air delivers dependable service while developing a team that is prepared to grow, succeed, and serve the community with pride.
